Salla tourism quality programme

Travel companies have jointly agreed on the Salla tourism quality programme and they follow the programme in order to maintain and improve the quality of tourism. The programme includes an annual calendar for implementing recurring measures. Components of quality:

- safety

- customer satisfaction

- customer service/training

- job satisfaction

- ecological/environmental values

- information flow

- trails, routes and infrastructure

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10/10

A painful mission

The Winter War had broken out. We numbered about a dozen men tasked with escorting and guiding people and cattle to take the Savukoski road towards the west. In Kotala, we shot the cows in the barn since we could not take them with us. When we left Kotala, the soldiers immediately set the buildings...